Last updated: 10/17/2025
Medsync ("Medsync," "we," "us," or "our") respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your information.
• Personal Information: Name, email, phone, date of birth.
• Medical Information: Basic medical concerns, medications, and relevant medical history for care coordination.
• Insurance Information: Coverage details and plan information.
• Usage Data: Device information, app usage, and interactions within Medsync.
• To facilitate communication with clinics/providers.
• To assist with insurance matching and support.
• To provide notifications and service updates.
• To comply with legal obligations and HIPAA.
• With partnered clinics/providers, only with user consent, to coordinate care.
• With Business Associates (BAAs) who provide services under HIPAA agreements.
• When required by law or to protect safety.
• Medsync maintains safeguards (administrative, physical, and technical) to protect PHI.
• We sign BAAs with clinics and service providers handling PHI.
• Users have rights to access, correct, or request restrictions on their PHI under HIPAA.
• We use encryption, secure servers, and limited access protocols to protect data.
• No system is 100% secure; users acknowledge risks inherent in electronic data transmission.
• Access: You can request a copy of your PHI.
• Correction: You can request corrections to your PHI.
• Consent Withdrawal: You may withdraw consent for sharing with providers, subject to legal obligations.
PHI is stored for the minimum period required to fulfill service purposes and comply with law.
• Medsync may update this Privacy Policy.
• Updates will be posted with an effective date. Continued use constitutes acceptance.
For questions or concerns about privacy practices, contact us at:
📧Email: medsyncnetwork@gmail.com
📞Phone: (510) 648-6086